Contact & Support

Contact Zombie Couple Video

Email hello@zombiecouple-video.online for support. This is our support contact for orders, generation problems, privacy requests and content reports. Support is handled by the service operator; we do not offer live chat or a guaranteed immediate response.

Orders and films

Include your order number or job number, purchase date and a short description of the problem. A screenshot of the error can help; remove private details first. Do not send your full card number, card security code, password or recovery code. Do not attach portraits unless support specifically requests them for a necessary investigation.

Use My films to check an existing task. Read delivery and downloads and cancellations and refunds before purchasing again to resolve a pending order.

Privacy, rights and content reports

For a deletion or privacy request, identify the affected order or task. For unauthorized use, copyright concerns or prohibited content, provide the relevant task identifier or URL, explain the concern, and state whether you are the affected person or an authorized representative. We review reports and may restrict access or remove content where appropriate under our acceptable-use rules. We may ask for proportionate verification before exposing or deleting private records.