Cancellations & Refunds

Before payment

You can leave an unpaid checkout without purchasing. All products are one-time purchases; there is no subscription to cancel or recurring charge. The checkout and your payment provider determine whether a payment actually completed. Returning to this website alone does not confirm a charge.

Failed or uncertain generation

A confirmed failed paid generation restores the generation allowance used for that job once. This restores a film allowance; it is not a cash refund. A task with an uncertain submission or processing status stays under investigation, because the provider may still complete it. Do not purchase or submit the same task again to resolve an uncertain status; check My films or contact support.

Requesting a payment review

Contact hello@zombiecouple-video.online if you were charged twice, cannot access a paid allowance, no longer wish to use an unused allowance, or we cannot deliver the purchased service. Include the order number, purchase date, receipt email and a short explanation. We may request proof of purchase. Never send your full card number, card security code, password or recovery code.

We review the payment record, usage and delivery status before deciding a cancellation or refund request. Requests are not automatically approved. AI results vary, and a completed film does not include an automatic refund or free remake solely because of an artistic preference. This does not limit remedies required by applicable consumer law or the payment provider's applicable terms.

Three-film packs and approved refunds

A three-film pack contains three separate generation allowances. When reviewing a partially used pack, we check which allowances have been used and which remain. We confirm the eligible refund amount before processing it; using one allowance does not automatically cancel the other two.

Approved cash refunds are processed through the original payment provider and, where supported, the original payment method. Processing time depends on the provider and bank. Refunded allowances are withdrawn; duplicate refund notifications do not produce duplicate refunds or allowances. Refund requests currently go through support, with no automatic self-service refund button.

Free previews and downloads

A free preview has no purchase price and no cash refund value. Download completed films within 7 days. Media retention and order records are different: deleting a result does not automatically cancel or refund an order. See delivery and downloads.